* The following guarantee is valid on all devices in the store

Immediately after placing the order you will receive an email containing the invoice and the guarantee (in pdf format) which is valid both with us and in Iqos physical stores all over the world.

If your device is faulty, just contact us in chat and tell us about the fault, we will send a forwarder to your address in 7-14 days who will deliver the replacement device and collect the old one.

Same thing in the physical stores of iqos and iqos partners, just bring them your device and leave your contact details, they will call you when the new one arrives.