Devices

The device is made out to the name and surname (billing address) you enter at the time of purchase, so please report your real name and surname and address at check-out.

Immediately after placing the order you will receive an email containing the invoice and the guarantee (in pdf format) which is valid both with us and in Iqos physical stores around the world.
If your device should be failure, just contact us in chat and notify us of the failure, we will send a forwarder to your address in 7-14 days who will deliver the replacement device and collect the old one. Same thing in the physical stores of iqos and iqos partners, just bring them your device and leave your contact details, they will call you when the new one arrives.

General

We have never had problems with customs with any of our orders in any country in the world, should this happen you would be refunded, we take responsibility.

At the moment we do not accept payment by paypal due to technical problems that we are solving.

The courier we use does not support cash on delivery.

Yes, you will receive an email directly from the courier containing the tracking code once the package has been shipped.